So Sephora has improved their return and exchange service for online orders. The fact that you can get free return shipping when doing an online Sephora purchase has always been a perk I loved. If I hate something I purchased I can simply slap the return label included with my order on the box, reseal it, and drop it at the post office.
The problem?
You couldn’t just drop the box at the post office and leave. You actually had to wait in line and have the mail person scan and print a receipt for you. Why? Because you seriously needed proof that you returned that box. Why? Because I’ve always, ALWAYS found that Sephora isn’t very timely with returns. Sometimes it would even take a call to customer service to get things moving along. I’ve gone sometimes 60 days before getting my money refunded. The funny thing is that when I call and ask they’ll tell me, “We have to look into it!” and within a day I get an e-mail saying the refund was processed. It’s kinda shady.
Also the return labels never had a tracking number so I was naive and slipped my return box into the mail slot at the post office without having it scanned it. I just trusted the return would get to them. I’ve learned my lesson you really need a receipt you dropped it off because if they ask you later on when you returned you want to have proof, in your hand, with a date saying it was in fact dropped at the post office because I’ve kinda learned not to trust Sephora with my online returns.
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