So Sephora has improved their return and exchange service for online orders. The fact that you can get free return shipping when doing an online Sephora purchase has always been a perk I loved. If I hate something I purchased I can simply slap the return label included with my order on the box, reseal it, and drop it at the post office.
You couldn’t just drop the box at the post office and leave. You actually had to wait in line and have the mail person scan and print a receipt for you. Why? Because you seriously needed proof that you returned that box. Why? Because I’ve always, ALWAYS found that Sephora isn’t very timely with returns. Sometimes it would even take a call to customer service to get things moving along. I’ve gone sometimes 60 days before getting my money refunded. The funny thing is that when I call and ask they’ll tell me, “We have to look into it!” and within a day I get an e-mail saying the refund was processed. It’s kinda shady.
Also the return labels never had a tracking number so I was naive and slipped my return box into the mail slot at the post office without having it scanned it. I just trusted the return would get to them. I’ve learned my lesson you really need a receipt you dropped it off because if they ask you later on when you returned you want to have proof, in your hand, with a date saying it was in fact dropped at the post office because I’ve kinda learned not to trust Sephora with my online returns.
So now online returns at Sephora seem to have improved. I don’t do returns often so this might not be a new thing but for those who don’t know you now actually have to visit www.Sephora.com/ReturnLabel and pop your order number in for your return because they no longer include return labels with your shipment. After you put your order number in you’ll be promoted to fill out your address, contact number, and email address. And finally you’ll be taken to a screen to print your return label WHICH NOW INCLUDES a tracking number!
There’s also a page that allows you to track your package once you drop it off at the post office.
The good news?
No more waiting in line at the post office. You can just slip the box into the mail shoot at your post office or even hand it to your mail man. Before I felt compelled to have proof that my return was in fact dropped off thus I waited in line and had them scan it in and print me a receipt. No need for that now as with tracking you can see when it was dropped off.
I do wonder if this will improve the time of returns. Because my experience has always been a rather long wait getting my money back when I was returning via mail (in store you get back your refund right away).
I just used the service to return something recently so I’ll let you know how it goes.
Have you tried the new Sephora return service?
What was your experience?
What has your experience with Sephora returns been like in the past?