April 1, 2013

Update on the Balm Sale

Update: the Balm tweeted they are having issues with their server. So far it is loading for me but very slowly. I’m getting images now as well but again, very slowly. See comments below as reader’s are reporting they are getting on and ordering a-ok! The 50% discount is taken off at check out. I have no info about International shipping at the moment.

Just to verify the Balm sale starts today. I got about 300 hundred e-mails telling me how it was an April Fool’s joke, how cruel it was, etc…

the Balm is really having a sale today and it really is 50% Off your total order. A few reader’s reported getting onto the site already and doing an order. Personally the site isn’t yet loading for me.

Just give it time, I imagine they are being SLAMMED at the moment.

I don’t have any other info, I don’t know how much shipping is, if they are shipping worldwide, etc…any updated info I get I promise I’ll report back.

As of now this is the image I get when loading….

the balm website

Just be patient πŸ™‚

And keep refreshing thebalm.com

Good Luck!

Update: the Balm tweeted the server is down. Clear your cache and keep reloading. A few reader’s reported checking out ok but you can imagine they are being rushed with traffic so it is hard keeping the site up when people are trying to get on.


About the Muse

Isabella MuseIsabella is just an average everyday geeky girl who doesn’t blend her eyeshadow correctly, wears too much blush, and hopes she never finds her holy grail products because she likes the thrill of the chase so much. Her mission is to bring you super honest reviews on makeup, skincare, fragrance and all things beauty. She’s in no way an expert on the topic and she sure as hell isn’t a super model. But she’s passionate about makeup and is seeking like-minded individuals that like pina coladas, getting caught in the rain, and ones that enjoy spending hundreds of dollars at Sephora without feeling buyer’s remorse. If you’re that person feel free to reach out and leave a comment.

Leave a Comment


    • the Muse

      new blushes?! πŸ˜€ concealer?! Time balm TM!? πŸ˜€ everything!? *runs in circles spending your $$*

  • ZooLander

    The 50% discount won’t show up until the item is added to the cart. I snagged the Balm Jovi palette + 2 blushers, all for 50% off. Horray for new makeup that I totally didn’t need! πŸ™‚

    • Nicole

      Jealous! I’m still just getting the “Under Construction” image.

        • Nicole

          Yep, I’ve cleared my cache, cookies, and recent browsing history, and still no dice. It’s not pulling up my Kindle or IE either for me, and now it’s time for bed for me (the joys of working 3rd shift). I’ll just have to check when I wake up later! ^-^

  • Marta

    It was taking a while to load, but once it did I was able to snag a few items and check out pretty painlessly. Pages did take about 5-10 seconds to load, but they eventually did.

  • Diani

    The site won’t even load for me, there is still the sign that says they are under reconstruction :((

    • the Muse

      try clearing your cache. the balm tweeted the server was down but it is loading for me but very slow.

  • Marina

    Has anyone from Canada or outside the US tried ordering, they wont let me place my order (so im assuming they arent shipping outside US today? )

    • pascale

      theBalm Cosmetics ‏@thebalm 28 Mar
      @kimmehvalentine We ship to all over the world! We’re launching a new site on Monday with a 50% off sale πŸ™‚

      Yet they just tweeted this the other day!

      • Marina

        Hmmm, I dont get the problem then, cuz i put my order in, and when i got to the shipping method it stated that they dont have a quote for it,please change your shipping address XD

  • BLee

    Thanks for the update, Muse. I did think well maybe we may have crashed it. LOL πŸ˜€

    • the Muse

      my pleasure I’m sure they are being SLAMMED πŸ™‚ it’ll get there, give a sec. good luck!

      • BLee

        LOL I checked at 12am today and even cleared my cookies and still cant get there. Im hope to get just a few things but maybe not. I got so much to do today. This addiction ( I mean love for makeup) is no fun on days like these. ;P

  • Janelle

    I made my order about 30 mins ago, it was rather slow but it wasn’t that irritating. However, I’m also used to this kind of stuff with all the online shopping I do. Patience is a virtue and remember, it’s just makeup πŸ™‚

  • Alondra

    I tried clearing my cache and Im still getting the “Under COnstruction” sign..??!!?! What do I do?!?!! πŸ™

    • the Muse

      you have to be patient alondra, they are working out the problems according to their twitter account. I don’t really have any other info than what I posted here. Sorry πŸ™

  • Wenz

    Hey….I followed them on Facebook… they are updating website progress there.. site is still down was their last post… facebook.com/theBalm

      • Wenz

        DUH! I should totally know that my Queen Muse has all the hook-ups….LOL…. Thats why I follow your blog & dont vere off your beaten path!!!!

        But Im kinda pissed that they bit off more than their IT dept could chew! I guess “its just another manic monday..” Anywho back to work πŸ™

        • the Muse

          hey wenz, lol hardly queen but thanks! *tips my crown and allows you to wear it for the day* i agree, it happens all the time with new sites…sleek had issues once too, MUA, etc..any time they do these mega sales it never works out. guess they don’t really prepare for the HUGE rush of makeup junkies! I hope you log on soon! good Luck! try late tonight, that’s what I’m going to do ;-D

  • Ruth

    Oh wonderous Muse, she who controls the universe, she who knows all and sees all, why o why can you not fix theBalm’s site? since you are the most amazing Muse who can foresee all events, why o why are their servers so small to prevent us make up junkies from throwing our money at them? O wonderouse Muse, please answer my plea from your lofty position in the heavens.

    • the Muse

      lol *stinks my tongue out at you* nobody likes a smart ass ;-D hehe…seriously though, really do wish I can fix it def frustrating with such a big sale and site won’t work :-/ boo!

      • Ruth

        can’t help myself =D I totally get that folks are frustrated but if not today, give it a couple of months and it’ll be on hautlook.com for comparable prices and there will be other sales later. I’ve go so much stuff that proper dents aren’t even put in them yet from use and I KNOW that i’m not alone in that~

      • Ruth

        Blee- I can’t help myself! Muse is just the messenger, but you know what happens to the messenger, right? I feel bad for her trying to field the concerns regarding a 3rd party that she doesn’t have any control over. This seems to happen to her every time a sale doesn’t go as smoothly as anticipated. Remember the Sephora FF sale? Nyx’s sale that crashed their servers? there was even a sleek fiasco in the UK a couple of years ago and she fielded questions about that as well. I totally get the frustration, but they’re just toys for grown ups. There will be another sale, promotion, bogo or whatever. Am I a bit disappointed that I can’t get on the site? sure, but I’ll play with the toys that I already have and take my pleasure from them.

        • the Muse

          lol it’s ok ruth I fear it comes with the territory of posting sales. automatically, by default, I somehow become in charge of that sale lol πŸ˜€

          • Ruth

            it boggles my mind how crazy people can get over make up, it’s supposed to be fun and not super stressful. And the messenger shooting is bananas!

          • the Muse

            lol ruth…*hugs you* it’s ok, don’t be upset. girl you could never have a blog, you’d lose patience fast hehe! I think makeup stresses everyone out when it goes on sale. ZOMGGGGGGGGGGGG 1% Off everyone run! πŸ˜€

  • Courtney

    Ok, this is just stupid now. I get 3 blush stains in my cart, which took for-freaking-EVER, go to checkout, am on the next to last step, and it crashes on me. Seriously!!??????? Couldn’t evn backtrack, either. Such a pain my arse.

  • Ashley

    :'(. The site not working is probably best for my pocket book…

  • Krista

    So, I put in my order this morning around noon. It took about 45 minutes to get my cart together and order. When I was trying to check out, it would let me go on to the billing page, but then it would shoot me back to the shopping cart page. I was persistent though and made it to the submit order page. I was so happy to click that button, then it told me I needed to call and my order couldn’t be placed. So I tried again and again and eventually it took my order. YAY! Good luck ladies!

  • Veronica

    To be honest, I was really surprised they would do a mega-sale right after a major site overhaul. That’s usually a recipe for disaster, since it gives you no time to work out all of the site kinks before the server gets hammered. Ah well. πŸ™‚ Good luck to everyone purchasing!

  • Liz

    Thank you for this. For me, it’s April Fool’s. I’ve never once gotten anything even remotely like the website. Not once.

    • the Muse

      liz what do you mean you’ve never gotten anything like the website?

  • BeRadical

    RATS! Took me 30 minutes but I finally got to the checkout. Just as I was confirming the shipping, it kicked me back to the ‘under construction’ page!


  • Tammie

    Granted I’d been out of the office for a bit but I haven’t even seen the Balm’s actual site yet, just that Coming Soon picture…and I cleared the cache every time I reloaded too.

    • the Muse

      it’s nice from what I have seen but keeps kicking down. they didn’t anticipate all the traffic I guess!? I’m sure they’ll make good on the sale πŸ™‚

  • marissa

    I have been trying for the past three hours to go on…and no luck. I am getting very impatient and dissapointed. :(((((((

  • Angela

    This is too bad. I would have been a first time customer so I’m rather disappointed. I don’t know how they couldn’t have seen the traffic either for a 50% off sale. And on April 1.

  • Tammie

    From their Facebook just now, very nice of them! I hope I can catch their announcement for the re-relaunch though:

    We are so sorry our website crashed!
    The great news is, our 24-hour 50% off celebration has not yet begun! thebalm.com didn’t expect such a huge influx of orders and we underestimated the number of our dedicated fans while overestimating the capacity of our server. We’re currently upgrading our server and are told that once it’s functional we’ll be able to accommodate everyone. We are expecting this to be within the next few days and we will announce our launch here, on Facebook. Any orders placed today that received a confirmation email will be honored. If you have any questions please email us at [email protected]!
    Thanks again for your patience and understanding.

  • Emma

    I was able to get through and managed to check out with a few things! It took a while, and I had to reload the error pages I was getting multiple times, but it did work for me! I expected it, as I had been reading the facebook page and figured that the website would get totally slammed.

    I feel bad for them; I think they just weren’t prepared for the interwebs world to go bananas over this sale! At least the people who were not able to get access will be able to get the sale prices once the server expansion is finished! It was nice of them to do that instead of turning around and saying, “oh, well, if you couldn’t get on, you couldn’t get on.”

    I think that it’s a great sale and I’m really excited that I found out it was going on! I can’t wait to try out what I ordered, as I have never even seen any the Balm products in real life! πŸ™‚

  • Ryou

    I only wanted Mary-Lou Manizer, and it took me an hour to place my order. I’m lucky it went through, although I got a duplicate order and may get charged twice. >:

    It’s a pity their servers weren’t ready for the traffic, but they’re handling it really well IMO. The only turn-off was all the people who posted rage comments on their site BEFORE the sale was even on!

  • vixyvix

    I managed to get in yesterday and ordered all I wanted. I did get through checkout and get the confirmation email. I could access the website all day yesterday without any problem I’m not sure why though when I see you that I was one of the only ones.
    Good luck with your orders!

  • Ruth

    I totally couldn’t do a blog, people are nuts! *hugs you back* thanks for the hugs, March was a complete sh!t month and I think my lift crap just spilled over to the sale shenanigans and it just upset me more than it really should’ve.

    • Ruth

      but poking a little fun at all the hoopla was pretty fun, though =D

      • the Muse

        absofreakinglutely ;-D people get crazy when a sale is on ;-D

    • the Muse

      blogging has some cra moments I’ll tell ya that. people that ask a shade name when I said in the review it is red, folks that ask where to buy it when there’s a link right in the post, etc…etc…it’s like no one actually reads hehe ;-D oh it’s ok! totally have those days girl! ;-D