June 24, 2015

My Experience at the Benefit Brow Bar

benefit brow bar experience

I thought I’d share a little bit of my experience with you after my visit at the Benefit Brow Bar! Maybe this is kinda a review of the Benefit Brow Bar if you’d like to call it that….! I typically either thread or wax my brows at a local salon which I’ve used for many years. In most cases, since my brows are pretty thick, I go for waxing but on occasion I’ll have them threaded. The salon I go to offers both services and they do an excellent job in my experience! They are friendly, clean, and fairly priced so I really have no reason to change up my routine.

Aside from curiosity that is…

I just wanted to give the Benefit Brow Bar a try out and see what I might be missing.

Here’s the deets!

So after hearing some of your reviews when I last posted about the possibility of trying out the brow bar I got a little scared! There was talk about the esthetician being to talkative and even pushing product. I dislike aggressive sales reps in stores like Bath and Body Works so I feared that my experience with the Benefit Brow Bar would lead me to some sort of $200 purchase in makeup and other crap I didn’t need because I’m the worst kind of consumer who simply has a hard time saying no. I did head into my appointment being slightly scared because of this!

The first thing I did was call up Ulta and arrange for an appointment! It was for 7:30 but EEP I had to cancel it. The next time around I decided just to walk in and hope for the best. Lucky enough I walked right in and the esthetician was there with a smile and happy to take me right away. She was friendly, not too chatty, and she made the entire experience really enjoyable! She wasn’t aggressive, she didn’t try to sell me Benefit anything, and she just asked some very minor questions, and for the most part she was silent. I was quite comfortable with that because making small talk while having your brows done is not high on my list of comfortable things to do.

The first thing she explained and did was a brow mapping with some Benefit Brow Zings Gel. She just did three lines on my brows to show where my brows should begin and end. She told me that the middle point of my brows was waxed too short and I should grow it back in. I completely agreed as the last trip to my salon a new person did my brows and I felt like they took too much off. After that she proceeded to gently wax my brows.

Honestly, I’m used to a far more brutal waxing. This girl was super gentle and she did waxing in patches so I barely felt it at all. If you’re sensitive the Benefit Brow Bar is the way to go because the entire experience is completely relaxing and doesn’t hurt at all.

The thing that kinda sorta made me question the waxing portion would be the fact she was dipping into a large wax pot. When I go to my regular place they actually have small disposable pots of wax that they heat up and use exclusively on me. So there is no double dipping….! She did use a brand new stick to apply the wax but once it touched my skin she was putting it back into the large pot of wax. It’s safe to say the pot is used for ALL her wax jobs so yeah um…not sure about that. Also it’s a little unsettling that the waxing is done right in the middle of the store. I choose to go to the Ulta Benefit Brow Bar which is obviously located in a central part of the store. I felt a little uncomfortable having her wax my upper lip while a few dudes were walking around. Typically when I go to my normal salon they take me into a private back room but this isn’t the case with the Brow Bar. I dunno, maybe I’m uptight but I felt a little strange being waxed in public. Total goldfish syndrome!

After the waxing she treated the area with a little cream and began to shape my brows. At this point she did ask me if I filled my brows and I told her no, that I thought it unnecessary since my brows are very dark and coarse already. Unfortunately, this is where things went a bit wrong. Although I liked the arch she did and I thought she shaped my brows very nicely she ended up over filling them with brow powder. She also kinda drew them in towards the middle where we had discussed growing them back so I kinda looked like that dog meme with the brows. Seriously, my two best friends who are completely bitchy gay men completely thrashed me when I left the store and laughed themselves silly! I’m positive they both pissed themselves in their fit of giggles. At first I was horrified but after a minute I couldn’t help but join in as I looked ridiculous. I’m not sure why she felt the need to use so much brow gel but it was completely unnecessary. After my friend Jai, produced a makeup wipe to wipe it all off I felt much better and I looked more normal. I actually had a moment of panic because with the brow gel on it appeared one of my brows was longer and thicker than the other but after wiping it off I realized it was because she filled them a bit wonky! Thankfully the arch was perfect and the length and thickness was fine too. I really had to shake my head as anyone can see my brows do not need filling but I guess it’s just part of the Brow Bar experience?! I should also mention the brow gel or powder whichever you’d like to call it was a brownish red so it did not match my own natural hair color at all! That made me look even MORE strange!

dog meme brow

On that note, I will say it is a little expensive. I had my upper lip done, my brows, and the slight fuzz I have going on below my chin and it set me back $41 plus I left her a $9 tip for a total of $50. Typically the same thing, done by my salon, sets me back $35 and that includes the tip. So I might have to save the Benefit Brow Bar thing for special occasions… She did gift me with a small little sample of Benefit’s new mascara as well as their De-Puff Eye Cream which was really nice of her.

Would I go back?

Probably not.

I like where I currently go already. They do a great job, they are clean, friendly, and inexpensive! I would however, recommend the Benefit Brow Bar experience for people that are sensitive to waxing or those who possibly have sparse brows and need shaping maybe (that’s a big maybe as you heard my horror story!).

It was interesting and I’m glad I did it but all in all it’s a bit expensive and I wasn’t completely satisfied with the experience. I could have totally done without the filling and shaping part πŸ™‚

Have you tried the Benefit Brow Bar?

Did you enjoy it?

Do you go often?

Find it too expensive?

Do share!

About the Muse

Isabella MuseIsabella is just an average everyday geeky girl who doesn’t blend her eyeshadow correctly, wears too much blush, and hopes she never finds her holy grail products because she likes the thrill of the chase so much. Her mission is to bring you super honest reviews on makeup, skincare, fragrance and all things beauty. She’s in no way an expert on the topic and she sure as hell isn’t a super model. But she’s passionate about makeup and is seeking like-minded individuals that like pina coladas, getting caught in the rain, and ones that enjoy spending hundreds of dollars at Sephora without feeling buyer’s remorse. If you’re that person feel free to reach out and leave a comment or follow me on Facebook, Instagram, Twitter, and Bloglovin‘.

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  • Cindy

    It sounds like you had a decent experience aside from the brow fill. That’s probably because the girl didn’t know you yet (know your preferences, etc.). I gave you the story of my experience with the Ulta Benefit brow bar in Levittown when you first posted that you were thinking of going. I’m very fair and don’t have much eyebrow to work with so I don’t need to go too often (every few months or more). I only do the brow shaping so for me it’s not that expensive. ($22 I think?) I found that when I had tweezing done at my salon it was cheaper, but they don’t know when to stop! I don’t want a thin line of 60’s eyebrows!! I’m too sensitive for waxing so the girl I go to just tweezes and shapes. I’ve been using her for quite a while so she knows exactly what I want. She actually doesn’t fill them in as dark as I do (the Benefit brow powder really doesn’t match my complexion/hair combo) and she doesn’t “extend” them like I do but she conceals the red with Boing concealer and gives them a nice shape. I’m very happy with her.

    I know what you mean about feeling “on display” though. At Ulta I don’t feel like this so much because the store isn’t busy all the time but when I first tried the Benefit Brow Bar at Macy’s Roosevelt Field it was on the main floor where everyone walks around and you were in the middle of everything! They have renovated it since so the chairs are more enclosed and you don’t get the foot traffic on top of you but before it was ridiculous. My Mom came with me and she said while I was having it done people would stop by and stare.

    • Isabella Muse

      Hey Cindy! Yeah, I had this problem as well! The brow powder was kinda a brownish red and didn’t match my hair at all so I looked ridiculous! LOL! oh no! That was me. It wasn’t busy but I could just feel people staring at me the entire time. These two guys were looking at fragrances right next to me (like a few feet) and just kinda kept turning to stare, it made me feel uncomfortable and dare I say freakish for having my brows waxed lol!

      • Cindy

        That’s weird. The staring was about them, not you! They were probably wondering if they should do it too, haha! My Mom said that a few of the people who passed by in Macy’s needed it more than I did! LOL!

        In the Levittown location the brow bar is off to the side, the only reason people come over there is to look at Benefit makeup. Mostly women. I never felt strange in there. The only people who really stare is if it’s someone waiting (if they are the next appointment) and they probably don’t mean to. It probably all depends on how the store is set up.

        • Isabella Muse

          LOL yeah maybe they were like, “Oh snap! I need my brows done!” haha! I dunno, I mean if someone just stops and stares it is a little weird for me but staring in passing I’m ok with it! They really have it situated maybe a little more privately, maybe like a cubicle set up facing you away from the crowd or something!? It’s not a major deal because you have your eyes close a majority of the time and won’t even realize people are starting but it can get a bit uncomfortable sometimes! πŸ˜€

      • Heidi

        That’s why I’ve never opted for getting any makeup done at Ulta, even on a whim. I just don’t want to be on display getting makeup slapped on or hairs waxed off!

        • Isabella Muse

          too true! I don’t like going to mac counters and having makeup put on my face for this reason as it is a very high traffic counter/area and people will just sit and watch like you’re going to do a trick lol!

  • Heidi

    I’ve never had my brows done. I have a decent shape and they’re pale brown so I mainly tidy them up now and then. Sounds like it wasn’t a bad experience, but I’m not going to run for an appointment either!

  • Sara E.

    I worked at Ulta for over 5 years. We had one stellar Benefit brow waxer. The rest, were all sort of average. They don’t have face to face interviews, they get hired over the phone (to see if they are peppy and extroverted) and have state licenses of course. That was always a major complaint about waxing in the middle of the store. I didn’t love their brow products except for high-brow. If I had a service I’d grab the Anastasia products to have put on me as they looked more natural

    • Isabella Muse

      hired over the phone? That’s weird. You’d think they’d want to see what they can do before hiring them. Kinda scary too! Yeah, this shade was all kinds off lol! smart move on the Anastasia! πŸ˜€

      • Cindy

        That’s what I use – Anastasia Brow Powder Duo in Taupe (used to be called Ash Blonde). Still using my original Anastasia brush too!

  • Elaine

    Love the dog photo! What brows…and such a smile! Facial hair is okay on some. Thanks for the note and laugh…I needed that! Elaine

    • Isabella Muse

      glad you enjoyed the post! Yeah, facial hair is not okay on me lol! Def want it OFF!

  • Sara E.

    You still apply on-line through Ulta but being that it is with Benefit, they would have an already established Arch Expert train you and eventually send out a trainer. I always thought it was odd. Very few of the girls that worked for Benefit had the brows they are always seeming to push.

  • Caroline

    Eeeeeek! I seriously can’t believe she double-dipped in her wax pot!! I’m an esthetician, and that’s one of the FIRST things they teach you in beauty school. Ew ew ew. I would have run screaming right out of there! LOL

    • Isabella Muse

      haha lol! I was confused for a sec and surprised after. I thought she’d at least use a new stick each time but nope, total double dipping!

  • Margaret

    Teehee.. Would have loved to see a pic of this muse! I’m from Vancouver but there’s no benefit Brow bar here yet; but when their black catliner first came out I was looking at it in sephora and a pushy saleswoman insisted I try it on and she preceded to “do” my brows..of course I let her even though I already filled my brows in that morning.. I was on my lunch break at work, and she used so much product and made them look so much Thicker – it looked hilarious! She complained one of my eyebrows is higher than the other (I’m aware it takes me a long time to do brows in the morning) and I think she just kept slapping on more products to even them out.. Had to go back to work with people wondering how I looked so different in such a short span of time. The end.

    • Isabella Muse

      oh I’m sure Jai or Mattie can be convinced to send photos of me to the entire Internet should you ask lol! LOL oh noooooooooooooo! I’m sorry! hugs!

    • Laurie

      Hey Margaret, I’m from Vancouver too and the Pacific Centre Sephora has a Benefit Brow Bar. I’ve been twice and both times have been great. I have super-sensitive skin and didn’t get too red. I go on my lunch break; it’s so busy that no one really takes time to check out what’s going on so I don’t feel too on display.

  • Lauren

    I worked as an artist for Benefit for a while, and I’m so glad you had an experience where product WASN’T pushed on you. The attitude with product pushing was exactly why I quit. It was much less about making sure the client had a happy/pleasurable experience and way more about piling as much product as you could on their faces. And we were required to try and pull every person who had their brows done so we could cover their redness and then try to apply/sell other products to them when we were done, and that isn’t what customers want. There is a big difference in someone who wants their brows done and someone who is shopping for makeup and 99% of the time we wouldn’t sell anything to anyone who got their brows done because that WASNT WHAT THEY WERE THERE FOR. If all the artists were busy it was the esthetician’s job to try to push product on the client and since they were estheticians, not artists, we always had people leaving looking a mess. The waxing/shaping is the best I’ve ever had anywhere, but because I know Benefit’s standard routine I don’t ever recommend anyone to go there. Sorry that she had your brows looking all wonky! I’m glad you liked the waxing itself though πŸ™‚

    • Isabella Muse

      I completely agree and happy you embrace the same mentality Lauren. If you’re going in for your brows you shouldn’t have products pushed at you from all angles even if it is subtly done!!!!!!!!!! I was happy that she didn’t try to sell me anything. She provided me with a sample of the mascara but didn’t try to tell me more or even force me to try it/etc! She was nice but not overly friendly and chatty. I liked this. It was relaxing for me and I felt good sitting in the chair and no uptight that she was trying to sell me 100 different things πŸ˜€ The waxing was fab! Pain free, perfect shape, not so sure about the brow powder/gel thing though haha she got a little too crazy there!

  • Alyssa

    I haven’t tried the benefit brow bar because I dont want to be on display while I’m getting my lip waxed. I just can’t do it. There is a European wax center like right next door, so it’s easy enough for me to just go there instead. However they do push you to buy wax packages.

  • dia

    I tried the Benefit Brow Bar once. It was the one located inside Macys in San Francisco. Let me tell you… they ripped off a small chunk of skin from my eyelid. I was in so much pain. I was horrified. And the girl had the nerve to tell me it was like that when I came in. Yeah, like I would request that they wax me where I had an open wound on my eyelid. Never, ever, ever again.

    • Sun

      I noticed that client sign to agree to waive for a judge or jury to decide your claim . Meaning, we can’t sue them. It’s so weird as I never had any spas or salons asking me to sign.

  • blee

    Thank you . thank you, for saving me the money and not in public, $50 waxing. I had this on my I want to try list. I had a full facial and make over at Ulta but they but me in a privet room. And Ulta is the only place were the BBB. Lol your pup is too cute πŸ™‚

    • Isabella Muse

      oh he’s not me. It’s a meme from the internet πŸ˜€ hehe! My pleasure Blee! I’m glad I helped a little. Just a note, the brow waxing only isn’t $50! I believe is $22 for brows only πŸ˜€ I didn’t even know Ulta did facials! WOW!

      • Amy

        OMG,mthe facials at ULTA are amazing.mthey have 20 and 60 minute ones.myou get a mini massage as well. They have a wide menu of types of facials. It is SUCH A NICE TREAT!

  • Sam

    Which Ulta did you go? I usually go the one in Rego Park but I went to the shops at Atlas and it was good. I wish Rego was closer to me, though.

  • Filipa

    I’ve been dying to try it. I would have liked to see a before and after picture though =/ Think it would be important to assess the quality of the work.

  • Dee

    I use the Brow Bar and really dislike being on display while getting my brows waxed. Sometimes my brows are filled in so much and it’s so dramatic looking and I hate it! But the shape is great so I can put up with that until I get home and wash it off:) Product push isn’t too bad at my Ulta, thank goodness.

    • Isabella Muse

      Glad I’m not alone in thinking that Dee! Just makes me feel kinda weird with people watching me πŸ˜€ I agree, the shape is good so I’m fine washing it off just wish it was a LITTLE cheaper!

  • Carol G

    Nice review. I agree, I would not want to be on display in the middle of the store getting my brows, etc. waxed. And it seems a little pricey too. I pay $15 for a brow wax at the local salon. Oh and thanks for the great laugh. When I scrolled down and saw that dog I had tears in my eyes. Hilarious!

    • Isabella Muse

      haha you should have seen me Carol, I pretty much looked just like that!

  • Nataile Brown

    She probably filled them in with product so you’d be all happy and buy the products. lol I wouldn’t want people watching me either. I had my brows waxed for years and it was always at least semi-private. I waxed and plucked for so long that I barely even need to pluck anymore because hairs don’t grow. I’m fine with it because fortunately I didn’t over-wax or over-pluck. πŸ™‚

  • Meaghan

    HOLY [email protected]&@ $50 for your brows and upper lip… That is $10 at the threading place I go to. I think the whole Benefit Brow Bar is a marketing scam to promote their brow products. I would not go, especially after your experience. Thanks for the post!

  • Elle

    The esthetician shouldn’t be double deeping, I guessing this gal is a new without ant experience

  • Tammy

    Glad to see that you had a decent experience. I’ve been exactly three times; the first time that I paid, I had virgin eyebrows and the girl was so excited that she got to wax my furry caterpillars HAHA. and it turned out great! All she did was clean up my brows and gave it a real shape. The second and third time, I got it done for free since I went on my birthdays (yes I am cheap so I get my brows done once a year and yes I still tip the girls.) but the last few trips was meh. I guess it’s because I’m doing it for free the girls aren’t inclined to do their best jobs. And I do agree the brow filling is really not the best.

  • Paulina

    Funny thing is that I went to BrowBar at my local Sephora, but in Poland, Europe and had the same conclusions as You. Shape was good, but the brows were too dark and thick for what I usually do. Lady was really nice, rather talkative, but it made me fell more relaxed while sitting on display. I also got the same samples πŸ˜‰ and I also noticed big jar of shared wax. Overall for that price it’s nothing special.

  • Bonnie S.

    I get my makeup done at MAC all the time, so having my brows done at Benefit wasn’t a problem for me at my local Sephora. Really, nobody looks at you – I’ve been going to Benefit for a long time and I’ve never experienced that. What I HAVE experienced is total unprofessional behaviour by the brow technician. I had one laugh right in my face when I told her I hadn’t had my browns done in a few months. I was too shocked to ask what the heck she was laughing about.

    All said and done, if your brows are slightly askew, and mine are, it’s perhaps because, as in my case, muscles in the face pull one eyebrow up higher than the other. There’s nothing you can do about that, oh wait – there is one thing. Stop obsessing about imperfections that only you can perceive. Worrying about my brows made me neurotic until I dropped the whole issue entirely. I’ll get my brows done once or twice a year, that’s it, and I go to a Sephora with a technician who will treat me with respect and dignity, as any woman should be treated. But most of all I am learning to love myself AS I AM, and to he** with the haters, nitpickers, naysayers and laugh-in-your-facers!

    • Pam

      I’ve heard it said that “brows are supposed to be sisters, not twins”, and that’s very true. Most people’s faces are not symmetrical, in fact, if you mirrored right side to right side, or left side to left side in a drawing or some way like that, the person would usually look completely different, and often unrecognizable! Anyway, it’s often our perceived imperfections that are actually truly endearing, and memorable in a good way!

  • Jenna

    It’s interesting that she put cosmetic product on right after! In all my waxing and threading experiences at spas/salons, they’ve put a soothing, kinda medicinal cream on after and recommended that I don’t apply makeup right away to avoid irritation!

  • Zovesta

    Yikes. Doesn’t sound like such a bad experience, aside from the makeup and double dipping. I’d never get my brows done, because I just don’t like the way their perfect brows look. =/ I’d rather have a nice, thin, elegant arch from the ’30s than… Victoria Justice eyebrows, which is what I’m terrified they’ll give me! I’m super terrified of anyone doing anything with my eyebrows, hair, or eyelashes, so it’s a big deal to me. I used to get my eyebrows threaded by this nice lady at the mall, but she always left them a little uneven and thick. Now I just sit at home and tweeze them every third day or so for maintenance, and completely reshape them when they’ve gotten too thick or wonky once a month. >_>

  • stacie

    I swear there is a difference with the Benefit Brow Bar inside retail locations (Ulta, Macys, etc.) and the Benefit Boutiques and Brow bar. Even at the store they do it in the store and I kind of don’t like that either.. but at least men don’t walk into the Benefit Boutique like they do Ulta. I do think they are pricey for what they do.

  • mirandagrosvenor

    Wow, your experience sounds EXACTLY like mine. The actual grooming was good, but she put enough filler/gel on for the whole cast of Drag Race. Thankfully I got it free since it was my birthday. Won’t ever go back. Just another case of BeneFit not living up to the hype.

  • Leya

    Wow, is that the regular rate for brow shaping over there? I pay the equivalent of 3.5 USD to have my eyebrows threaded at the local Parlour here in Kuwait. They do an amazing job and give me perfect brows each time, but mind you, it’s just basic threading and then a little cream massaged in. There’s no filling in afterwards.

  • janice

    I tried the Brow Bar once in a Macy’s because I was getting a little tired of eyebrow threading – the customer service was horrible, and she drew in my brows like boxes. But I agree with you – the arch and shape were fine after removing the makeup, I just wish they had better service and a little more finesse with their tools.

    Overall, not worth the price in my opinion. Sounds like you have a nice deal going for you at your original brow place!

    • Isabella Muse

      Ugh sorry Janice! πŸ™ bad customer service is the worst!

  • Katherine T.

    I LMAO reading about the brown red brows, and the pic with the dog is hysterical. The double dipping in the wax grossed me out though (yuck!)

  • melissa

    i am curious about it…they just put a ulta in about 70 miles away & i don’t even know if they have it there so if not i couldnt drive way out of state to get my brows done lol…it normally costs me 8-10$ and that is for brows & upper lip πŸ™‚ if i knew benefit could perfect them & show me tricks etc then i may pay that lol

    • Marci

      Where is your local salon where they charge $8-10. for brow & lip each & they do a good job? I am looking for a no name, quality place like this in the Boca Raton area. I am tired of the glitzy snobby fair quality salons. Does anyone have a referral for threading or waxing?

  • Victoria

    I’ve thought about going to the Brow Bar, but I live really close to a beauty college where I can get a wax AND tint (despite being a natural redhead, I have had extremely light blonde brows my entire life) for the same price as a wax job there, and I’m happy with their services so there’s no reason for me to look elsewhere.

  • Pam

    Double dipping into a communal wax pot is shocking! You would expect the best service from a “brow bar” since that is what they are supposed to specialize in. Not to mention that she didn’t even match your brow color correctly, and overfilled them. I do wish you would post a picture though, so we could all have a good laugh! ;-D

  • Lia

    I had a relatively positive experience but ultimately brows will always depend on the individual doing them rather than the instituiton. My waxer from benefit tinted my eyebrows for a good ten minutes and then re-applied the dark brown dye (I am blonde and fair-skinned) and by the end i literally looked like millhouse. the positive was she was clearly a fan of the power brow and didn’t take too much off but I will remain faithful to my threader because i really do think it gives a superior shape. My friend who got her brows done at benefit at the same as me had the opposite experience and ended up with thin super-arched brows done by a woman who also had super-thin brows (bad sign). So I didn’t love it but could’ve just had a bad run with individual staff members.

  • Marissa

    This makes me so sad. I’m a Benefit brow girl, and whomever hired your girl was just terrible. Yes, I am a Esthetician, but any Esti that went to a school worth a damn learned how to do make-up too. Also, not every brow needs to be filled. Sometimes, I’ll fill in where we are trying to reshape in a spot because some other person waxed them to thin. They should have asked you about your make-up routine and your Aesthetic before, they just went and filled your brows in. Sounds like your girl was a hack and that sucks.

    Yes, we do use one big wax pot. But a Stick never goes in more than once EVER. Thats standard procedures even at the Ritz Carlton (I worked there for a while as well).

    I obviously have a goal to meet with product, but I’m never ever pushing anything, I put makeup on you before you leave as a courtesy, so you don’t have to worry about looking like a crazy red person and maybe teach you a trick or two in case you were curious.

    I’m sorry you had a bad experience. I promise all of you that some of us are qualified, do listen and aren’t over agressive brow fillers!

  • Detty

    I have been going to the benefit brow bar maybe for 6 months now and I love it. I did have to go to a couple of Ultas before I found someone that got me lol. You really just have to find the right person and that goes for everything. My girl now does such an amazing job. She takes about 30-40 minutes on my brows and goes step by step with me. I have pretty thick brows so I do not need filling or anything like that but she does fill them in prior to waxing. She does this so I can see the shape and make changes if i want. Once I am ok with the shape she starts waxing. This is this FIRST time waxing does not hurt. I have always gone to the nail salon to do my brows and with them, it feels like my eyeball will pop right out of my eye along with the hairs being waxed! It is so painful and every time I would leave the place, my brow area would be red and swollen. Not with the brow bar. It is a little pricey but to me it is worth it. I know my eyebrows will look good every time not like before. The reason I ended up trying the brow bar is because the lady that did my brows took way too much off and they were starting to look too thin and i have THICK eyebrows. There is just no way anyone should be messing my brows up lol. But yea, I have my girl and if she is not working that day, I will wait. As a matter of fact I just got them done today after a month because she was on vacation. I wish I could post a pic because they look so good right now. She is just amazing!

    • Isabella Muse

      I completely agree! You really do need to find the exact right person to do your brows just like hair. It’s a personal experience and the right person can def do wonders!

  • Zoe

    Today I had an appointment for my brows at the Brunswick, GA Ulta. I had called twice during the past week to confirm it. So I show up and the brow gal is a NO SHOW. The other staff looked at her schedule book and there was no indication she was not going to be there. Further, while I was there they discovered 2 appointments for the next day and it turned out she wasn’t going to be there but had never called the clients to reschedule them. I WILL NEVER go to this Ulta for brows again.

  • Carol A Sweeney

    As an older woman, I have not had my eyebrows waxed or really trimmed since there is not much hair left due to thyroid issues. But the one gal that did demonstrate Benefit’s skinny eyebrow pencil did a great job. I was dissatisfied because this thin little eyebrow pencil set me back $26 and the tip lasted about 3 weeks. Ultimately I was paying for the cute cigarette-like holder packaging. I went back to my Maybellline blond crayon after that. My other comment refers to the staff at Ulta. I get my hair cut and colored at a local Ulta salon. The gal I see is great but what I have noticed is that the rest of the staff ALL have these cookie cutter-like eyebrows. VERY drawn on, VERY intense in colors, no matter what the hair shade. When I envision what the staff gals might look like minus the intense artwork, in my mind they look a lot prettier. Maybe it is just me, but the brows seem so over-drawn and fake.

  • Nicole

    That photo of the dog with the eyebrows painted on… ? Perfection for this post! Love it πŸ™‚ xoxoxo

  • Chrissie

    I am a fan of the Benefit Brow Bar, I just wish there wasn’t a 2 week wait for appointments. I had a dreadful experience with someone who thought that threading involved scraping my skin while ‘threading’. My eczema prone skin got so upset it was virtually purple afterwards! So I now stick with getting them waxed. The cooling gel used at the end is amazing on my skin, wish I knew what it was, any benebabes out there know what it is?

    • Kaitlin

      Woo this comment is old but it’s simply an aloe Vera gel! We apply water to cotton pads, add the gel then run those over the brow area which makes it feel extra cooling because of the water!

  • Kristen

    My brows looked pretty good when she was done. She kept them full. I noticed she trimmed them, which I do not do at home. They are a disaster growing back. Uneven cut hairs and too arched looking now. No I definitely would not go back.

  • Chloe

    I just got my brows done there. They did use one big wax pot but she used the stick once, used the other side, then used a new stick.


    Thank you so much for this review! Been considering going to the Benefit brow bar, but wondered about how it’s in the middle of the store, and do they perform the service right there. Sounds like they do. In that case – nope, not for me. Will go elsewhere.

  • Heather Nicole Cartier

    Hi Musey ! It’s been awhile since I’ve commented but I wanted to tell you that I had a fabulous experience at the Benefit Brow Bar in the UK. At Boots . Right in the middle of boots ( blush) My stylist was skilled and it’s funny because my gay sidekick immediately recognized this and now I have the poor girls work schedule committed to memory lol However , the product pushing is so horrendous that if she wasn’t giving me AWESOMENESS with these 47 year old brows I honestly would not bother . So I have to stand tall and say no thank you about 3 times . Having said this , I have crumbled and bought benefit eye brow products because I do like being shown how to use them in a way that really just works. It’s not the best of experiences as you say but honestly, the best brow shape I’ve ever had . So until she retires or transfers lol benefit has me . Stay tuned for more benefits purchases to follow haha ( but only if I like them on me ). xo Heather xo