I have an upcoming review of the new Soap & Glory Glow Your Mind Nourishing Cleansing Balm today and it got me thinking, “What happened to good customer service?”
Ulta had listed this cleansing balm as a BHA/AHA type of product due to citrus oil in the formula. They made it seem like the cleansing balm would remove makeup and also, act as a chemical exfoliating formula of sorts as well! It was confusing to say the least. They have since updated the description but man, it drives me bonkers when they have products listed wrong.
I swear that they just have a bunch of monkeys running around an offer updating website product descriptions. You ever notice that when a new product launches sometimes the colors are listed wrong or the sizes or even the ingredients or what the product is! It drives me a little batty!
Yesterday, I was a little confused about a set I wanted to purchase from Marilyn Miglin’s website. The fragrance in the set said .7 oz and the bottle looked like 1.7 oz but I was really puzzling over it for a while. Was it 1.7 oz? Wasn’t it? I called customer service and wow! Just WOW! Obviously they don’t have a bunch of monkeys running around that office because they instantly knew that the bottle was 1.7 oz and offered to compensate me with a free gift because of the error and within minutes they adjusted the error on their website. Talk about freaking outstanding customer service. I actually felt bad because I didn’t get a chance to place the order by phone because I was working at the time and my office line was ringing so I had to rush them off the phone to get to it. But if you’re listening well done Marilyn Miglin’s customer service team! Well done!
I swear if this happened at Ulta or Sephora I’d get some dumb reply and the issue would have never been resolved and I’d be over here still wondering if the bottle was .7 or 1.7 oz. What happened to good customer service?
I think a lot reasons I shop online is customer service. I’ve actually come to the conclusion it’s a New York thing. People that live in New York and work retail just don’t care about providing good customer service. It’s sort of rare to walk into a store where sales reps know what they are talking about, can answer your questions, know where to find something, and don’t take on a deer in headlights look when you need something from them. I mean, have you ever walked into a store and asked where you can located something simple like Crazy Glue only to have someone tell you they aren’t sure or to send you to aisle four and there’s no Crazy Glue there but auto parts? I think the stereotype that New Yorkers are all rude is a false one. I think we come together when we need to. I think we’re a pleasant enough sort of folk but sometimes we are so busy we appear ruder than we are. However, retail is all about the rude in New York. That being said I appreciate what retail workers do! It’s a hard, stressful job that’s terribly exhausting and one crappy customer can really bring down your entire day. But I still stand by the fact that customer service just isn’t that great anymore and hasn’t been for many years now.
What do you think?
Is customer service great, good, or just plain bad where you live?