My Experience With Homeworx Candle Shipping from Ulta
As you know Homeworx Candles are on sale at ulta.com! The larger 4-Wick Candles are $15 each which is a steal! Sadly, I’ve had the worst experience with candles shipping from Ulta. The last time I ordered four candles from Homeworx and they came cracked and broken. That wasn’t a big deal as I thought I’d call Ulta and they’d send out a new shipment.
Nope.
Customer Care was awful. I offered to send photos and show them the damage but nope, they had to get a supervisor involved and the supervisor had to get someone else involved and it was a lot of around the table to get a return done. Finally, they told me take them back to a store. At which point I explained that wasn’t a good idea as someone would get hurt as the candles were shattered. But they insisted. So, always I went to the store. And yup, someone got hurt. As the poor girl behind the counter was processing my return she ended up cutting her finger on a shard of the glass.
Sigh.
Ulta, you did not handle the situation well.
Needless to say ordering more candles made me wildly wary. But at $15 I was willing to take a small chance and I ordered Gingerbread Mocha and Sugared Beignets and boy am I ever glad I took a chance! Ulta has obviously learned something from the last shipping issue. First off, I ordered these I believe Tuesday and I got them yesterday! Super fast shipping yay! Secondly, they packaged the candles in a double box for safety with two egg cartons that help them snuggler in the box which means they didn’t move or shift during shipment. Both arrived to me safe and sound with no cracks or breakage. I was every so delighted they learned from the “toss in the box with a sheet of bubble wrap and ship” method they were using before.
I thought I’d say just in case you had a horrible experience as I did when purchasing Homeworx from Ulta.
If you want to take advantage of the sale hopefully this puts your mind at ease!